Cancellation & Returns

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase such as an order number.

Partial Refunds (if applicable)

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email or call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, please follow these steps:

• First check your bank account again.
• Then contact your credit card company — it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you've done all of this and you still have not received your refund, please contact us at nilagroceries.ukinfo@gmail.com or call us on +44 7778 104106.

Sale Items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nilagroceries.ukinfo@gmail.com or call us on +44 7778 104106.

Returning Products

To return your product, please email us or call us and we will communicate how we collect the returns.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

If an order has already been dispatched, please refer to our refund policy above.